Refund and Return Policy

14-Day Return Policy

Under the UK Consumer Contracts Regulations, you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Return Shipping Costs

Unless the item is defective or incorrect, customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable.

How to Initiate a Return

To start a return, please contact us via our Contact Us page or support email. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days.